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Document Management

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Support

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Overview

If you are using Comala Document Management 6.14.1 or later, you can help us investigate issues by downloading a Support Package using the Support Console option in space tools.

This can be downloaded from the Support screen in the space tools Document Management dashboard.

When would I want to use this?

The Support Package can help in general debugging and/or sharing your workflow(s) with our Support Team.

The Support Console is used to easily create a support package of relevant information to share with Comalatech support.

Once the Support Package is downloaded, please attach it to this support ticket.

  • you can open and review the data before sending

  • we would also appreciate it if you could let us know if you edit any data

Creating a support package

You can create and download a support package for

  • the whole space

  • the whole space and a named page

The support package includes

  • global configuration settings

  • space configuration settings

  • active and disabled space workflows in the space

  • and if selected additional page-level details

In space tools

  • open the Document Management dashboard

  • choose Support tab

Choose Download Support Package to create a snapshot of the global and space configuration for the Comala Document Management app.

Support Package files

The Support Package is automatically downloaded locally as a .zip file. The date of the snapshot is included in the filename.

The zip file contains

  • global settings snapshot - global_configuration.txt

  • space settings snapshot - space_configuration.txt

  • folders containing a .txt file for each active and each disabled workflow in the space

Each workflow .txt file contains the markup code for the workflow.

Support package for selected a page

If you want, you can choose to include details for a specific page in the space.

  • Choose Select a page to open the dropdown menu

  • type a few characters to search for a page

Choosing the Select a page will include in the download the page storage format including details of the macros used on the page.

(star)  This is optional as the page storage format of a page can contain sensitive that you may not want to be shared.

Choose Download Support Package.

The zip file will now include a snapshot of data for the page as a number of .txt files for

  • JSON content properties

  • debug data

  • page status from REST API

  • page activity

These will be in addition to the global and space configuration files and a text file for the markup for each space workflow.

Once downloaded, please attach it to the support ticket.

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