Support |
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If you are using Comala Document Management 6.14.1 or later, you can help us investigate issues by downloading a Support Package using the Comala Document Management Support Console option in space tools.
This can be downloaded from the Support screen in the space tools Document Management dashboard.
When would I want to use this?
The Support Package can help in general debugging and/or sharing your workflow(s) with our Support Team.
The Support Console is used to easily create a support package of relevant information to that you can share with Comalatech our support team.
Once the Support Package is downloaded, please attach it to this a support ticket.
you can open and the support package files to review the data before sendingwe submitting in a support ticket and if required, edit the content for any sensitive content
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We would also appreciate it if you could let us know if you edit any of these data files prior to submission. |
Creating a support package
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Choose Download Support Package to create . This creates a snapshot of the global and space configuration for the Comala Document Management app.
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The Support Package is automatically downloaded locally as a .zip file. The date of the snapshot is included in as part of the filename.
The zip file contains
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Each workflow .txt file contains the markup code for the workflow.
Support package for
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a specific page
If you want, you can choose to include details for a specific page in the space.
Choose choose Select a page to open the dropdown menu
type a few characters to search for a page
Choosing the Select a page will include Selecting a pageincludes the page storage format in the download the page storage format including . This includes the details of the macros used on the page. This is optional as the page
Page storage format
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details can contain sensitive that you may not want to be shared. Please check the page storage format details before submitting in a support ticket.
Choose Download Support Package.
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JSON content properties
debug data
page status from REST API
page activity
document activity (v7.0+ for spaces using document activity data)
These will be in addition to The download will also include the global and space configuration files and a the text file for files containing the markup for each space workflow.
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