Support |
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The Support Console is used to easily create a support package of relevant information that you can share with our Comalatech support team.
Once the Support Package is downloaded, please attach it to a support ticket.
you can open the support package files to review the data before submitting in a support ticket and if required, edit the content for any sensitive content
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We would also appreciate it if you could let us know if you edit any of these data files prior to submission. |
Creating a support package
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Selecting a pageincludes the page storage format in the download . This includes the details of the macros used on the page.
Page storage format details can contain sensitive that you may not want to be shared. Please check the page storage format details before submitting in a support ticket.
Choose Download Support Package.
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JSON content properties
debug data
page status from REST API
page activity
document activity (v7.0+ for spaces using document activity data)
The download will also include the global and space configuration files and the text files containing the markup for each space workflow.
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