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Overview
If you are using Comala Document Management 6.14.1 or later, you can help us investigate issues by downloading a Support Package using the Support Console option in space tools.
This can be downloaded from the Support screen in the space tools Document Management dashboard.
When would I want to use this?
The Support Package can help in general debugging and/or sharing your workflow(s) with our Support Team.
The Support Console is used to easily create a support package of relevant information to share with Comalatech support.
Once the Support Package is downloaded, please attach it to this support ticket.
you can open and review the data before sending
we would also appreciate it if you could let us know if you edit any data
Creating a support package
You can create and download a support package for
the whole space
the whole space and a named page
The support package includes
global configuration settings
space configuration settings
active and disabled space workflows in the space
and if selected additional page-level details
In space tools
open the Document Management dashboard
choose Support tab
Choose Download Support Package to create a snapshot of the global and space configuration for the Comala Document Management app.
Support Package files
The Support Package is automatically downloaded locally as a .zip file. The date of the snapshot is included in the filename.
The zip file contains
global settings snapshot - global_configuration.txt
space settings snapshot - space_configuration.txt
folders containing a .txt file for each active and each disabled workflow in the space
Each workflow .txt file contains the markup code for the workflow.
Support package for selected a page
If you want, you can choose to include details for a specific page in the space.
Choose Select a page to open the dropdown menu
type a few characters to search for a page
Choosing the Select a page will include in the download the page storage format including details of the macros used on the page.
This is optional as the page storage format of a page can contain sensitive that you may not want to be shared.
Choose Download Support Package.
The zip file will now include a snapshot of data for the page as a number of .txt files for
JSON content properties
debug data
page status from REST API
page activity
These will be in addition to the global and space configuration files and a text file for the markup for each space workflow.
Once downloaded, please attach it to the support ticket.