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If you are using Comala Document Management 6.14.1 or later, you can help us investigate issues by downloading a Support Package Package using the Comala Document Management Support Console option in space tools.
This can be downloaded from the Support screen in the space tools Document Management dashboard.
When would I want to use this?
The Support Package can help in general debugging and/or sharing your workflow(s) with our Support Team.
The Support Console is used to easily create a support package of relevant information to that you can share with our Comalatech support.
Once the Support Package is downloaded, please attach it to this a support ticket.
you can open and the support package files to review the data before sendingwe submitting in a support ticket and if required, edit the content for any sensitive content
We would also appreciate it if you could let us know if you edit any of these data files prior to submission.
Creating a support package
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Choose Download Support Package to create . This creates a snapshot of the global and space configuration for the Comala Document Management app.
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The Support Package is automatically downloaded locally as a .zip file. The date of the snapshot is included in the filename.
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Each workflow .txt file contains the markup code for the workflow.
Support package for
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a specific page
If you want, you can choose to include details for a specific page in the space.
Choose choose Select a page to open the dropdown menu
type a few characters to search for a page
Choosing the Select a page will include in the download the page storage format including . This includes the details of the macros used on the page.
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JSON content properties
debug data
page status from REST API
page activity
These will be in addition to The download will also include the global and space configuration files and a the text file for files containing the markup for each space workflow.
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