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DATA CENTER

FAQs

 What if I want to install Comala Document Management 7.0 on its release but I don't want to use the new Document Activity immediately?

Users can continue working with Comala Document Management and choose the time of upgrade data space by space after the release of Comala Document Management 7.0

 Can an upgrade be run without a pre-upgrade check?

  • Yes, an upgrade may be appropriate without a pre-upgrade check if the global administrator has undertaken these checks in a staging environment or similar and is confident of success.

  • No, if an upgrade has failed. A pre-upgrade check will need to be run for that space before reattempting the upgrade

 What affects the upgrade duration?

  • number of spaces in the instance

  • number of selected spaces in an upgrade - long running tasks are run in parallel

  • number of pages with previous workflow activity history in each space

  • number of activities

 What about spaces that do not currently use Comala Document Management?

  • on updating your site to Comala Document Management 7.0+, these spaces will have Document Activity automatically enabled

 What about new spaces created in my site after updating my site to Comala Document Management 7.0+?

  • new spaces will have Document Activity automatically enabled

 The Document Activity Upgrade Console identified spaces with activity that we do not need. How can I delete it?

  • for each space use Space settings>Document Management>Clear History

 What if I cancel an upgrade?

  • the upgrade is rolled back and will need to be restarted

 Is there an API for the Document Activity?

  • Yes

    • REST API endpoints are provided for pre-upgrade checks and upgrade completion - Upgrade checks REST API

    • LINK PENDING… the API can be used with your preferred business tool apps to generate reports to analyze your workflow processes and inform your business processes

 How do I know what problems occurred if any pre-upgrade checks or an upgrade fails?

A pre-upgrade check that includes any errors on pages in a space will display the number of pages with an error in the space and a downloadable Support Package file. This can be attached to a Comala support ticket.

 The Support Package file link in my Document Activity Upgrade Console has disappeared!

The Support Package files linked in the Document Activity Upgrade Console are temporary files. If the Support Package is not found for a space, it may have been removed by the Confluence Clean Temporary Directory job and you will need to re-run the upgrade checks for this space.

 What happens to the previous Page Activity data in XML format after I have upgraded my data?

Data will continue to be stored in XML format for the life of Comala Document Management 7.0 and a recovery path will be available.

 How do I know which spaces in my instance are have been upgraded and are using Document Activity and which spaces are still using Page Activity?

The Document Activity Upgrade Console enables admins to check the status of the upgrade for each space across their instance.

Upgrade Guide

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Comala Document Management 7 Administration

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