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colourGreen
titleDATA CENTER

FAQs

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titleWhat if I want to install Comala Document Management 7.0 on its release but I don't want to use the new Document Activity immediately?

Users can continue working with Comala Document Management and choose the time of upgrade data space by space after the release of Comala Document Management 7.0

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titleCan an upgrade be run without a pre-upgrade check?

  • Yes, an upgrade may be appropriate without a pre-upgrade check if the global administrator has undertaken these checks in a staging environment or similar and is confident of success.

  • No, if an upgrade has failed. A pre-upgrade check will need to be run for that space before reattempting the upgrade

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titleWhat affects the upgrade duration?

  • number of spaces in the instance

  • number of selected spaces in an upgrade - long running tasks are run in parallel

  • number of pages with previous workflow activity history in each space

  • number of activities

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titleWhat about spaces that do not currently use Comala Document Management?

  • on updating your site to Comala Document Management 7.0+, these spaces will have Document Activity automatically enabled

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titleWhat about new spaces created in my site after updating my site to Comala Document Management 7.0+?

  • new spaces will have Document Activity automatically enabled

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titleThe Document Activity Upgrade Console identified spaces with activity that we do not need. How can I delete it?

  • for each space use Space settings>Document Management>Clear History

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titleWhat if I cancel an upgrade?

  • the upgrade is rolled back and will need to be restarted

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titleIs there an API for the Document Activity?

  • Yes

    • REST API endpoints are provided for pre-upgrade checks and upgrade completion - Upgrade checks REST API

    • LINK PENDING… the API can be used with your preferred business tool apps to generate reports to analyze your workflow processes and inform your business processes

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titleHow do I know what problems occurred if any pre-upgrade checks or an upgrade fails?

A pre-upgrade check that includes any errors on pages in a space will display the number of pages with an error in the space and a downloadable Support Package file. This can be attached to a Comala support ticket.

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titleThe Support Package file link in my Document Activity Upgrade Console has disappeared!

The Support Package files linked in the Document Activity Upgrade Console are temporary files. If the Support Package is not found for a space, it may have been removed by the Confluence Clean Temporary Directory job and you will need to re-run the upgrade checks for this space.

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titleWhat happens to the previous Page Activity data in XML format after I have upgraded my data?

Data will continue to be stored in XML format for the life of Comala Document Management 7.0 and a recovery path will be available.

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titleHow do I know which spaces in my instance are have been upgraded and are using Document Activity and which spaces are still using Page Activity?

The Document Activity Upgrade Console enables admins to check the status of the upgrade for each space across their instance.

Data Upgrade Guide

Page Tree
rootData Upgrade Administrator Guide - Comala Document Management 7.0
spacesCDML
startDepth1

Comala Document Management 7 Administration

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