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Implement a system for tracking and sharing information
- Robert Alexander Marshall
USE CASE
Automated Confluence workflows keep organizational knowledge accurate, up-to-date, and accessible to users while reducing the administrative burden on content creators and administrators. This enhances knowledge sharing while improving organizational efficiency and decision-making.
What are the ways teams benefit?
Reduce time and effort spent on manual tasks by automating the lifecycle management of documents, enabling your team to focus on other responsibilities, such as customer service.
Inspire innovation by creating a collaborative culture where users can track document changes and be notified when input is needed. This promotes collaboration and teamwork, leading to new ideas and solutions.
Preserve organizational knowledge by ensuring critical information is documented, organized, and accessible in a central repository. Important information is always available, even when key employees leave or change roles.
Document review and approval
Comala Document Management enables you to create automated document review and approval workflows in Atlassian Confluence. This provides clear visibility into the documentation lifecycle status so your knowledge workers see
which pages are approved
which are in progress
which pages need attention
This increases the accuracy of documentation and reduces the risk of misinformation.
You can define the roles and responsibilities of different users in the workflow, set deadlines, and track progress.
For example, you might set up a workflow requiring your support manager to review and approve the knowledge base article or response before sharing it with the client.
To get started
install Comala Document Management by getting started on the Atlassian Marketplace or through “find new apps” in your Confluence instance
apply a workflow across all documents in a space or apply workflows on a page-by-page basis
configure your workflow in the space settings Comala Document Management dashboard
edit and customize your workflow using the workflow builder visual workflow editor for advanced authoring to create a more flexible and responsive workflow for your document process needs
Choose from the “out of the box” workflows, or create your own!
Basic Approval workflow
A bundled workflow is easily edited and saved as a custom workflow to contextualize the workflow to meet your document process needs. Options include adding
additional workflow states
workflow parameters to manage the values used by your workflow including for reviewers and due dates
workflow triggers to create custom notifications to keep your team informed
Allow project managers to manage project reviewers on a space-by-space basis
Customer case studies
Many of our customers use Comala Document Management as part of their review and approval document management process. These include some who use the app and Comala Publishing to help attain FDA Title 21 CFR Part 11 in the life sciences industry.