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Trigger to immediately transition from the Rejected to the Triage state

In the 4 state workflow shown below, you might want the workflow to move from a Rejected state to a more proactively named Triage state. 

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You can use a trigger to listen for the state change event to the Rejected state and set this trigger action to immediately transition to the Triage state.

"triggers":
[
  {
    "event":"on-change-state",
    "conditions":[
      {
        "state":"Rejected"
      }
    ],
    "actions":[
      {
        "action":"change-state",
        "state":"Triage"
      }
    ]
  }
]


(info)  If adding the JSON trigger using workflow builder there is no need to include the opening "triggers": JSON markup notation, it will be automatically added by workflow builder.

event"on-change-state"
  • trigger will only listen for a state change event
  • condition added to constrain the event to the state change to the  Rejected state
condition"state": "Rejected"
  • state condition for the trigger event
  • condition is met if the current state is the Rejected state
action"change-state"
  • on state change event to the Rejected state, the workflow immediately transitions to the specified state in the change-state action (Triage state)
  • No labels