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Importing workflows Find out how to Import Workflows |
Editor and staff approval workflow | requires v3.0.2+ |
com.comalatech.workflow.repository.categories.label:Knowledge Base|Sample |
-Image Modified | Allows any user to submit topics, which are approved by a Subject Matter Experts and FAQ administrators Only the Author and FAQ Administrators can see the submitted FAQ until it is published Uses a number of workflow triggers (rules) to send custom email notifications on the following workflow events pagecreated
pageupdated
pagerejected
pageapproved
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Code Block |
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title | true FAQ Creation Workflow Markup
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collapse | Code Block |
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{workflow:name=FAQ Creation Workflow|key=km.faq}
{description}
Multi-Step FAQ creation workflow which allows users to submit topic/pages to be approved by the assigned SME(s) and FAQ Admin. Only the SME's and FAQ Admin can see the submissions before they are approved.
{description}
{workflowparameter:FAQ Administrators|type=group}
confluence-users
{workflowparameter}
{workflowparameter:Component Leads|type=group}
confluence-users
{workflowparameter}
{state:Draft|submit=Submitted}
{state}
{state:Submitted|approved=Approved|rejected=Rejected}
{approval:Approve|group=@FAQ Administrators@}
{state}
{state:Approved|approved=Reviewed|rejected=Closed}
{approval:Review|selectedapprover=@Component Leads@|hadapproval=Approve}
{state}
{state:Reviewed|approved=Published|rejected=Closed}
{approval:Publish|group=@FAQ Administrators@}
{state}
{state:Published|final=true|updated=Approved|hideselection=true}
{state}
{state:Closed|hidefrompath=true}
{state}
{state:Rejected|hidefrompath=true}
{state}
{trigger:statechanged|state=Submitted}
{set-metadata:FAQ Author}<at:var at:name="user" />{set-metadata}
{send-email:user=@FAQ Administrators@|subject=FAQ Submitted}
The FAQ <at:var at:name="page" /> has been submitting by [~<at:var at:name="user" />] and is waiting for your approval.
{send-email}
{trigger}
{trigger:pageapproved|approval=Approve}
{send-email:user=@Review>selected@|subject=FAQ Accepted}
The FAQ <at:var at:name="page" /> has been approved by [~<at:var at:name="user" />] and is waiting for your review.
{send-email}
{trigger}
{trigger:pagerejected|approval=Approve}
{send-email:user=@FAQ Author@|subject=FAQ Rejected}
Your FAQ <at:var at:name="page" /> submission has been rejected.
{send-email}
{trigger}
{trigger:pageapproved|approval=Review}
{send-email:user=@Approve>approver@|subject=FAQ approved}
The FAQ <at:var at:name="page" /> has been approved by [~<at:var at:name="user" />] and is waiting for your approval.
{send-email}
{trigger}
{trigger:pagerejected|approval=Review}
{send-email:user=@Approve>approver@, @FAQ Author@|subject=FAQ rejected}
The FAQ <at:var at:name="page" /> has been rejected by [~<at:var at:name="user" />].
{send-email}
{trigger}
{trigger:pagecreated}
{add-restriction:type=View|user=<at:var at:name="user" />}
{add-restriction:type=View|group=@FAQ Administrators@}
{trigger}
{trigger:pageapproved|approval=Approve}
{send-email:user=@Review>selected@|subject=FAQ Accepted}
The FAQ <at:var at:name="page" /> submitted by [~@FAQ Author@] has been approved by [~<at:var at:name="user" />>]
and is waiting for your review.
{send-email}
{add-restriction:type=View|user=@Review>selected@}
{trigger}
{trigger:pageapproved|approval=Publish}
{send-email:user=@Approve>approver@|subject=FAQ published}
The FAQ <at:var at:name="page" /> has been published
{send-email}
{remove-restriction:type=View}
{trigger}
{trigger:pageupdated|state=Published}
{send-email:user=@Review>selected@|subject=FAQ updated, requires approval}
The FAQ <at:var at:name="page" /> has been updated by [~<at:var at:name="user" />] and requires your approval
{send-email}
{trigger}
{workflow} |
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FAQ Workflow Process
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Any user can submit an FAQ
Only the Author and FAQ Administrators can see the submitted approval
only a user who is a member of the FAQ Administrators determines if the FAQ is appropriate and assigns the appropriate Component lead
If the FAQ is approved, then the FAQ is visible to the Component Leads and they are notified
If the FAQ is rejected, then the Author is notified
If the FAQ is approved by a Component Leads user then it is re-assigned to the FAQ Administrators for publishing
If the FAQ is published then it becomes visible to everybody
If the FAQ is rejected in this state, then the Author and all users who are Component Leads are notified
If the FAQ is updated after it has been published, then it has to be approved by the Component Leads and FAQ Administrators again
Workflow configuration in a space
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In each space, you need to add the workflow parameters values that will be used in the workflow
FAQ Administrators
Component Leads
The values of the workflow parameters are used by the workflow to assign reviewers to content reviews in the workflow. They are also used as recipients for email notifications for workflow events.
These values can be any existing Confluence user group. The default group value for each of the workflow parameters is the confluence-users
group.
Having a default value for the parameters means that a space administrator can edit these values in the space tools Parameters Document Management screen.
-Image RemovedImage Added
The value in the space tools will be used when the workflow is first applied to content in a space.
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