Scenario

Non-admin users that check a page in a Comala Publishing target space cannot see a page. Instead the user is displayed an on-screen message, either

Problem

Phantom permissions are present on the page in the destination target space.

• the permissions (if any) on the draft source space are clearly met by the non-admin user accessing the page

• a space administrator or global administrator accessing the same page can view it but the padlock symbol of permissions is shown as if the page has inherited permissions, but no information about the permissions is provided

• republishing the space sometimes solves the issue

• this is a recurring problem for the page

Workaround

If you come across this problem, you will need to use a hidden action to reorder the pages in the page tree affected by the phantom permissions.

Hidden action

The hidden action identifies and reorders these pages automatically - setting the position for these pages elsewhere and then sets them back in their original position in the target destination space.

The hidden action forces Confluence to recheck the permissions inheritance for these page and set them correctly.

Requirements

• phantom permissions identified in the publishing destination target space 

• phantom permissions identified in multiple pages in the space

• user running the action has at least space administrator permission

Process

As a space administrator

• access the following hidden action providing the key of the space (target space)

Open

• choose the Reorder button

• If the action is allowed in the space a long running task will begin

• a progress bar provides detail of the progress

Once the task has finished details are provided for the number of pages processed successfully/unsuccessfully.

Open