You can switch between different apps in the Comala Documents Family if your needs change | ||
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On a server instance, only one app from the Comala Document Management Family of apps should be installed and enabled at any one time.
to change between different products please uninstall your existing app and then install the new one
In a Cloud site only one app should be installed and enabled (otherwise you may experience errors such as multiple workflow byline breadcrumbs displayed on a page)
workflow history is not retained when installing a different Comala Document Management app
if previous workflow history is required for audit, it must be backed up prior to uninstalling the existing app and installing the new app
Please keep the following in mind when switching between apps
History and Settings
On the Server/Data Center platform
the workflow history created with the previous app will be retained and be visible in the new app
if a global or space level setting applies in the new application it will generally keep the same value as it had in the previous app
On the Cloud platform
workflow history is not retained when changing between different apps in the Comala Document Management family
if a global or space level setting applies in the new application it will generally keep the same value as it had in the previous app
If you are migrating from server to cloud, due to limitations in Atlassian Confluence Cloud the workflow history is not currently retained. If you are migrating from server to cloud please review the information about the migration of the Comala Document Management app in our migration hub.
Workflow Changes
If you are moving to a product with more features (Comala Document Approval → Comala Document Control → Comala Document Management), the workflows that were previously applied to your spaces and pages will still be active
If you are moving to a product with less features (Comala Document Management → Comala Document Control → Comala Document Approval), workflows that were previously active on pages and space will no longer be active. You must use the workflows that are included with the product that is installed
If you are migrating from server to cloud please If you are migrating from server to cloud please review the information in our migrating Comala Document Management to cloud documentation.
If you need further help please contact our support team or raise a support ticket.
Licensing
Changing to a new product requires the purchase of a new license/subscription
Licenses are not transferable to a different platform (when moving from server to cloud or server to data center for example)
Trial licenses can be generated from the Atlassian marketplace