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Importing workflows Find out how to Import Workflows |
FAQ Creation workflow | requires v3.0. |
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You need Ad Hoc Workflows 3.0.3 or newer to be able to import the workflows. Find out how you can import workflows
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com.comalatech.workflow.repository.categories.label:Knowledge Base|Sample | |||
Multi-Step FAQ Creation workflow which allows users to submit topic/pages to be approved by the assigned subject matter experts (SME) and the FAQ administrators
The workflow stores the value of the user who submitted the faq page for review as a value for the metadata named FAQ Author. This metadata value is set on the transition from the Draft state to the Submitted state | |||
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Configuration
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FAQ
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Using the plugin
You can add the workflow to a page or enable it in a entire space.
When the workflow is enable you will see the Workflow Ribbon in the page:
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Workflow Process
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Any user can submit an FAQ
Only the Author and FAQ Administrators can see the submitted approval
- FAQ Administrator
only a user who is a member of the FAQ Administrators determines if the FAQ is appropriate and assigns the appropriate Component lead
If the FAQ is approved, then the FAQ
becomeis visible to the Component
lead and he/she isLeads and they are notified
If the FAQ is rejected, then the Author is notified
If the FAQ is approved by
thea Component
leadLeads user then it is re-assigned to the FAQ
Administration forAdministrators for publishing
If the FAQ is published then it becomes visible to everybody
If the FAQ is rejected in this state, then the Author and all users who are Component
leadLeads are notified
If the FAQ is updated after it has been published, then it has to be approved by the Component
lead and FAQ administrator againLeads and FAQ Administrators again
Workflow configuration in a space
After importing the workflow to your instance (either using global administration as a global template for the instance or space administration to a single space), you can add and apply the workflow to a space.
In each space, you need to add the workflow parameters values that will be used in the workflow
FAQ Administrators
Component Leads
The values of the workflow parameters are used by the workflow to assign reviewers to content reviews in the workflow. They are also used as recipients for email notifications for workflow events.
These values can be any existing Confluence user group. The default group value for each of the workflow parameters is the confluence-users
group.
Having a default value for the parameters means that a space administrator can edit these values in the space tools Parameters screen.
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The parameter value in the space tools will be used when the workflow is first applied to content in a space. |
The workflow parameter values can also be edited using workflow builder.
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Depending on workflow configuration, workflow parameter values can be edited by a user. This may be useful, for example when first applying the workflow an individual page or blog post and you want to allow the user to set the parameter values, |
This workflow includes workflow parameters. When applying a space workflow
a parameter reference value may only be available for use by the workflow after a workflow process, such as a transition, occurs. For example, the initial state should not include the use of the parameter reference value for a due date or pre-assigned reviewers for approvals to avoid blocking your workflow. Alternatively, you can choose to Initialize states when applying a space workflow
the parameter value is retrieved from the space parameters dashboard on first application of a workflow to a page or blog post. This value may be different to the value used in the workflow template