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Wiki Markup
{repository-workflow:km.faq|categories=km,sample|chart=faq.png|chart=faqworkflow.png}
{repository-description:name=FAQ Creation Workflow}
* Allows any user to submit topics, which are approved by a Subject Matter Experts and FAQ administrations.
* Only the Author and FAQ Administrators can see the submitted FAQ until it is published.
{repository-description}
    {workflow-body}
{workflow:name=FAQ Creation Workflow|key=km.faq}
	{description}
        Multi-Step FAQ creation workflow which allows users to submit topic/pages to be approved by the assigned SME(s) and FAQ Admin. Only the SME's and FAQ Admin can see the submissions before they are approved. 
    {description}
    {workflowparameter:FAQ Administrators|type=group}
        confluence-users
    {workflowparameter}
    {workflowparameter:Component Leads|type=group}
        confluence-users
    {workflowparameter}
    {state:Draft|submit=Submitted}
    {state}
    {state:Submitted|approved=Approved|rejected=Rejected}
        {approval:Approve|group=@FAQ Administrators@}
    {state}
    {state:Approved|approved=Reviewed|rejected=Closed}
        {approval:Review|selectedapprover=@Component Leads@|hadapproval=Approve}
    {state}
    {state:Reviewed|approved=Published|rejected=Closed}
        {approval:Publish|group=@FAQ Administrators@}
    {state}
    {state:Published|final=true|updated=Approved|hideselection=true}
    {state}
    {state:Closed|hidefrompath=true}
    {state}
    {state:Rejected|hidefrompath=true}
    {state}
    {trigger:statechanged|state=Submitted}
        {set-metadata:FAQ Author}<at:var at:name="user" />{set-metadata}
        {send-email:user=@FAQ Administrators@|subject=FAQ Submitted}
        The FAQ <at:var at:name="page" /> has been submitting by [~<at:var at:name="user" />] and is waiting for your approval.
        {send-email}
    {trigger}
    {trigger:pageapproved|approval=Approve}
        {send-email:user=@Review>selected@|subject=FAQ Accepted}
        The FAQ <at:var at:name="page" /> has been approved by [~<at:var at:name="user" />] and is waiting for your review.
        {send-email}
    {trigger}
    {trigger:pagerejected|approval=Approve}
        {send-email:user=@FAQ Author@|subject=FAQ Rejected}
        Your FAQ <at:var at:name="page" /> submission has been rejected.
        {send-email}
    {trigger}
    {trigger:pageapproved|approval=Review}
        {send-email:user=@Approve>approver@|subject=FAQ approved}
        The FAQ <at:var at:name="page" /> has been approved by [~<at:var at:name="user" />] and is waiting for your approval.
        {send-email}
    {trigger}
    {trigger:pagerejected|approval=Review}
        {send-email:user=@Approve>approver@, @FAQ Author@|subject=FAQ rejected}
        The FAQ <at:var at:name="page" /> has been rejected by [~<at:var at:name="user" />].
        {send-email}
    {trigger}
    {trigger:pagecreated}
        {add-restriction:type=View|user=<at:var at:name="user" />}
        {add-restriction:type=View|group=@FAQ Administrators@}
    {trigger}
    {trigger:pageapproved|approval=Approve}
        {send-email:user=@Review>selected@|subject=FAQ Accepted}
        The FAQ <at:var at:name="page" /> submitted by [~@FAQ Author@] has been approved by [~<at:var at:name="user" />>]
        and is waiting for your review.
        {send-email}
        {add-restriction:type=View|user=@Review>selected@}
    {trigger}
    {trigger:pageapproved|approval=Publish}
        {send-email:user=@Approve>approver@|subject=FAQ published}
        The FAQ <at:var at:name="page" /> has been published
        {send-email}
        {remove-restriction:type=View}
    {trigger}
    {trigger:pageupdated|state=Published}
        {send-email:user=@Review>selected@|subject=FAQ updated, requires approval}
        The FAQ <at:var at:name="page" /> has been updated by [~<at:var at:name="user" />] and requires your approval
        {send-email}
    {trigger}
{workflow}
    {workflow-body}
{repository-workflow}


Configuration

After you installed the workflow you importing the workflow to your instance in global administration, you can add and apply the workflow to a space.

In each space, you need to add the workflow parameters values that will be used in the workflow:

  • FAQ-Administrators.
  • Component Leads.

The values of the workflow parameters are used by the workflow to assign reviewers to content reviews in the workflow. They are also used as recipients for email notifications for workflow events.

These values can be any existing Confluence user group. Teh The default groups for both are group for each of the workflow parameter values is the confluence-users group.

A space administrator can add these values in the space tools Document Management tab for parameters.

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