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The workflow parameter values can also be edited using workflow builder.

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FAQ Workflow Process

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  • Any user can submit an FAQ
  • Only the Author and FAQ Administrators can see the submitted approval
  • only a user who is a member of the FAQ Administrators determines if the FAQ is appropriate and assigns the appropriate Component lead
  • If the FAQ is approved, then the FAQ is visible to the Component Leads and they are notified
  • If the FAQ is rejected, then the Author is notified
  • If the FAQ is approved by a Component Leads user then it is re-assigned to the FAQ Administrators for publishing
  • If the FAQ is published then it becomes visible to everybody
  • If the FAQ is rejected in this state, then the Author and all users who are Component Leads are notified
  • If the FAQ is updated after it has been published, then it has to be approved by the Component Leads and FAQ Administrators again