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FAQ Creation workflow

requires v3.0.2+

com.comalatech.workflow.repository.categories.label:Knowledge Base|Sample

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Multi-Step FAQ Creation workflow which allows users to submit topic/pages to be approved by the assigned subject matter experts (SME) and the FAQ administrators

  • Allows any user to submit topics, which are approved by one or more subject matter experts (SME) and FAQ Administrators

  • Only the Author and FAQ Administrators can see the submitted FAQ until it is published

    • the SME users are users added as a value(s) for the workflow user parameter Component Leads

    • the FAQ administrators are the users who are members of the Confluence user group(s) added as a value(s) for the workflow group parameter FAQ Administrators

  • Uses a number of workflow triggers (rules)  to send custom email notifications on the following workflow events

    • pagecreated

    • pageupdated

    • pagerejected

    • pageapproved


FAQ Creation Workflow Markup

Code Block
{workflow:name=FAQ Creation Workflow}
	{description}
        Multi-Step FAQ creation workflow which allows users to submit topic/pages to be approved by the assigned SME(s) and FAQ Admin. Only the SME's and FAQ Admin can see the submissions before they are approved. 
    {description}
    {workflowparameter:FAQ Administrators|type=group}
        confluence-users
    {workflowparameter}
    {workflowparameter:Component Leads|type=group}
        confluence-users
    {workflowparameter}
    {state:Draft|submit=Submitted}
    {state}
    {state:Submitted|approved=Approved|rejected=Rejected}
        {approval:Approve|group=@FAQ Administrators@}
    {state}
    {state:Approved|approved=Reviewed|rejected=Closed}
        {approval:Review|selectedapprover=@Component Leads@}
    {state}
    {state:Reviewed|approved=Published|rejected=Closed}
        {approval:Publish|group=@FAQ Administrators@}
    {state}
    {state:Published|final=true|updated=Approved|hideselection=true}
    {state}
    {state:Closed|hidefrompath=true}
    {state}
    {state:Rejected|hidefrompath=true}
    {state}
    {trigger:statechanged|state=Submitted}
        {set-metadata:FAQ Author}@user@{set-metadata}
        {send-email:user=@FAQ Administrators@|subject=FAQ Submitted}
        The FAQ @page@ has been submitting by [~@user@] and is waiting for your approval.
        {send-email}
    {trigger}
    {trigger:pageapproved|approval=Approve}
        {send-email:user=@Review>selected@|subject=FAQ Accepted}
        The FAQ @page@ has been approved by [~@user@] and is waiting for your review.
        {send-email}
    {trigger}
    {trigger:pagerejected|approval=Approve}
        {send-email:user=@FAQ Author@|subject=FAQ Rejected}
        Your FAQ @page@ submission has been rejected.
        {send-email}
    {trigger}
    {trigger:pageapproved|approval=Review}
        {send-email:user=@Approve>approver@|subject=FAQ approved}
        The FAQ @page@ has been approved by [~@user@] and is waiting for your approval.
        {send-email}
    {trigger}
    {trigger:pagerejected|approval=Review}
        {send-email:user=@Approve>approver@, @FAQ Author@|subject=FAQ rejected}
        The FAQ @page@ has been rejected by [~@user@].
        {send-email}
    {trigger}
    {trigger:pagecreated}
        {add-restriction:type=View|user=@user@}
        {add-restriction:type=View|group=@FAQ Administrators@}
    {trigger}
    {trigger:pageapproved|approval=Approve}
        {send-email:user=@Review>selected@|subject=FAQ Accepted}
        The FAQ @page@ submitted by [~@FAQ Author@] has been approved by [~@user@]
        and is waiting for your review.
        {send-email}
        {add-restriction:type=View|user=@Review>selected@}
    {trigger}
    {trigger:pageapproved|approval=Publish}
        {send-email:user=@Approve>approver@|subject=FAQ published}
        The FAQ @page@ has been published
        {send-email}
        {remove-restriction:type=View}
    {trigger}
    {trigger:pageupdated|state=Published}
        {send-email:user=@Review>selected@|subject=FAQ updated, requires approval}
        The FAQ @page@ has been updated by [~@user@] and requires your approval
        {send-email}
    {trigger}
{workflow}


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