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Editor and staff approval workflow | requires v3.0.2+ | |||||||
com.comalatech.workflow.repository.categories.label:Knowledge Base|Sample | ||||||||
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FAQ Workflow Process
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- Any user can submit an FAQ
- Only the Author and FAQ Administrators can see the submitted approval
- only a user who is a member of the FAQ Administrators determines if the FAQ is appropriate and assigns the appropriate Component lead
- If the FAQ is approved, then the FAQ is visible to the Component Leads and they are notified
- If the FAQ is rejected, then the Author is notified
- If the FAQ is approved by a Component Leads user then it is re-assigned to the FAQ Administrators for publishing
- If the FAQ is published then it becomes visible to everybody
- If the FAQ is rejected in this state, then the Author and all users who are Component Leads are notified
- If the FAQ is updated after it has been published, then it has to be approved by the Component Leads and FAQ Administrators again
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