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You can use a trigger to listen for the state change event to the Rejected state and set this trigger action to immediately transition to the Triage state.

Code Block
"triggers":
[
   	{
      "event":"on-change-state",
      "conditions":
	[
         {"state":"Rejected"
      }
   	],
   	"actions":
	[
      {
         "action":"change-state",
         "state":"Triage"
      }
   	]
}
]

(info)  If adding the JSON trigger using workflow builder there is no need to include the opening "triggers": JSON markup notation, since It will be added by workflow builder.

eventon-change-state
  • trigger will only listen for a state change event  - condition added to constrain the event to the state change to the  Rejected state
conditionstate:Rejected
  • state condition for the trigger event. Condition is met if the current state is the Rejected state
actionchange-state
  • on state change event to the Rejected state, the workflow immediately transitions to the specified state in the change-state action (Triage state)

This can be added to the workflow using workflow builder.

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titleJSON format to add to workflow builder
Code Block
[{"event":"on-change-state","conditions":[{"state":"Rejected"}],"actions":[{"action":"change-state","state":"Triage"}]}]

For audit purposes, both the rejected decision transition to the Rejected state and the subsequent trigger transition to Triage are recorded in the page workflow history 

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(info) It is mandatory in the change-state trigger action to add the state parameter with a value for the destination state name.

A range of JSON trigger actions is available including the set-expiration trigger action to set an expiration date for a state.

List of trigger actions

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