Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a Support request from the options provided.
Other Questions
Don't see what you're looking for? Select this option and we'll help you out.
Required fields are marked with an asterisk*
{"xsrfToken":"36563ec1e88544db35162e6014e70ea1988653d3_lout","branding":{"id":"1","key":"tacobar","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/37","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de9009","headerLinkHoverBGColor":"#de9009","headerBadgeColor":"#de9009"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bb895907-0fd5-4618-a5e3-1529f945b171/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzI3MTM2NC03YTA3LTQzOTMtOGM3My0zZjM1MGIzZWQ4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiODk1OTA3LTBmZDUtNDYxOC1hNWUzLTE1MjlmOTQ1YjE3MSI6WyJyZWFkIl19LCJleHAiOjE3NzA4NzU5MjQsIm5iZiI6MTc3MDg3NTMyNH0.08JRvTq2018vNp0E4-l0td6Y4xfvJZNuJBr9_GAOoAc&client=97271364-7a07-4393-8c73-3f350b3ed8c4&mode=fit","logoId":"bb895907-0fd5-4618-a5e3-1529f945b171","isLogoAvailable":true,"helpCenterTitle":"Welcome to Comalatech Help Center","sharedPortalName":"Comalatech Help Center","userInitialAnnouncementHeader":"Our new Appfire Customer Support Portal is now live! ","userInitialAnnouncementMessageWiki":"<p><a href=\"https://appfire.atlassian.net/servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Visit the new portal (Click here!)</a> to submit a new support request or follow up on an existing ticket.</p>\n<p>If you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at <a href=\"mailto:support@appfire.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@appfire.com</a></p>\n<p><b>Comalatech joined Appfire!</b><br> <a href=\"https://comalatech.com/comalatech-and-appfire-join-forces-to-improve-the-customer-experience\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">\uD83D\uDC49 Learn more </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Comalatech Help Center","sharedPortalName":"Comalatech Help Center","announcementHeader":"Our new Appfire Customer Support Portal is now live! ","announcementMessage":"[Visit the new portal (Click here!)|https://appfire.atlassian.net/servicedesk] to submit a new support request or follow up on an existing ticket.\n\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at [support@appfire.com|mailto:support@appfire.com]\n\n*Comalatech joined Appfire!*\n[\uD83D\uDC49 Learn more |https://comalatech.com/comalatech-and-appfire-join-forces-to-improve-the-customer-experience]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1e242d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f95603da-9373-4c6c-8037-cc7459c534fc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzI3MTM2NC03YTA3LTQzOTMtOGM3My0zZjM1MGIzZWQ4YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5NTYwM2RhLTkzNzMtNGM2Yy04MDM3LWNjNzQ1OWM1MzRmYyI6WyJyZWFkIl19LCJleHAiOjE3NzA4NzU5MjQsIm5iZiI6MTc3MDg3NTMyNH0.O8CZiorcB3zadFG4zPBnMg2DfmFgR7feHbvJ330s8Gs&client=97271364-7a07-4393-8c73-3f350b3ed8c4&height=300&mode=fit","bannerMediaApiFileId":"f95603da-9373-4c6c-8037-cc7459c534fc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tacobar","projectId":13100,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"47","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":14141,"iconUrl":"https://comalatech.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14141","groups":[1],"key":""},{"id":"46","name":"Sales Inquiries","descriptionHtml":"","callToAction":"Sales Inquiries","introHtml":"<p>Have product or license related questions?</p>","icon":14118,"iconUrl":"https://comalatech.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14118","groups":[1],"key":""},{"id":"1","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help installing, configuring, or troubleshooting?</p>","icon":12790,"iconUrl":"https://comalatech.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12790","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,46,47]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"tokenDurationInMins":-1,"error":"User does not have permission to create attachments"}},"reqCreate":{"id":47,"projectId":13100,"issueType":{"id":"10100","name":"Support"},"form":{"name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":14141,"iconUrl":"https://comalatech.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14141","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12560","fieldConfigId":"14200","label":"License SEN","description":"(e.g. SEN-123456) For faster response time please provide your License SEN, found in the settings of your Atlassian product under \"Manage Apps\".","descriptionHtml":"<p>(e.g. SEN-123456) For faster response time please provide your License SEN, found in the settings of your Atlassian product under \"Manage Apps\".</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12561","fieldConfigId":"14201","label":"Company Name","description":"If you cannot locate your SEN, please enter your company name so we can find it on your behalf.","descriptionHtml":"<p>If you cannot locate your SEN, please enter your company name so we can find it on your behalf.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/47","calendarParams":{"firstDay":0,"date":"2026-02-11T21:48:44-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":false,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fcomalatech.jira.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NjYzYmNkYzUxZmQyN2RiNTlmZjc1OGM2YTkwNTEyNTI5ODg4NmE0ZGJhYTNlMDA5NDY5MWI1ODk2NGYxOWY1IiwiaXNzIjoiY29tYWxhdGVjaC5qaXJhLmNvbSIsImNvbnRleHQiOnt9LCJleHAiOjE3NzA4NzYyMjQsImlhdCI6MTc3MDg3NTMyNH0.6Tj2DYz2bVGdnCuh7oD8b6jIpBuw-RKkfXkCJDUffpo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImNvbWFsYXRlY2guamlyYS5jb20iLCJjb250ZXh0Ijp7Im5hdiI6eyJpc05ld05hdmlnYXRpb24iOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9jb21hbGF0ZWNoLmppcmEuY29tIiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9jb21hbGF0ZWNoLmppcmEuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMzEwMCJ9fX0sImV4cCI6MTc3MDg3NjIyNCwiaWF0IjoxNzcwODc1MzI0fQ.Bs7I88NQ1UUpOJxldT6mDqHlvoYB1sgsWoRPs4yqjv0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://comalatech.jira.com\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://comalatech.jira.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"13100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"13100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"47\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://comalatech.jira.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}